User Configuration User configuration The “Administrator properties for UserDialog The "Call Intrusion" tab
The "Call Intrusion" tab
If the Option Pack SwyxMonitor is installed, a SwyxWare user (Supervisor) can intrude into an existing call of another SwyxWare user (Call Agent). A prerequisite is that the Agent is speaking via SwyxIt! (not in CTI mode). The Supervisor can use any terminal.
Specify here which internal numbers may intrude into this Agent's calls. You can enter both group numbers and several numbers separated by semicolon. The permission to intrude relates to all this Agent's numbers.
For further information, please refer to the SwyxIt! documentation.