User Configuration User configuration The “Call Forwarding...” Dialog Tab „Standard Remote Inquiry“
Tab „Standard Remote Inquiry“
Remote Inquiry allows you to listen to your voice mails and to change Call Forwarding Unconditional from any telephone line. When a user is called at his or her own SwyxWare number, he or she identifies him/herself to SwyxWare with a PIN; only then can he or she listen to, repeat, or delete new voice mails and afterwards all existing voice mails.
If you have permitted remote inquiry, you must enter the name of the email server, the user name on the email server, the password for the email server, and the email folder which is to be searched for Voicemail during remote inquiry here. The IMAP4 protocol will be used for checking the Email folder.
If the password for the mail server is changed, you must also change the password here.
Enter “INBOX” as the incoming mail folder in the "Mail folder" field, as this indicates the standard inbox regardless of the language used. Enter a subdirectory here and please make sure that the correct name is comlpetely entered, e.g. "INBOX/Voicemails" (In this case use a '/' and not a '\'.)
If the “Use SSL” option is activated, a secure connection (Secure Socket Layer) will be used for the connection between the SwyxServer and the mail server.
Please note that in this case the mail server must be configured for a SSL connection.
Activating the option "Use only emails from SwyxServer's originating voicemail address" will simplify and speed up checking incoming mail. Only voice mails sent directly from SwyxServer to the user will then be taken into account for the remote inquiry.
For subscribers who only useSwyxPhone to make calls and would like to use remote inquiry this tab must be filled in by the Administrator.
In general, a distinction is made between the Standard Remote Inquiry and a special Remote Inquiry. A special Remote Inquiry is created within the Call Routing Manager for a specific application. The Standard Remote Inquiry, which is configured here, is the Remote Inquiry that is applied in all rules as the Standard Remote Inquiry.