22.10 Function codes
Within SwyxWare, certain functions can also be started by entering a function code. The character string is interpreted and executed as a command by SwyxServer.
A differentiation is made between
Template Script CodeThese character strings are detected and interpreted by the user's script template.
Note that these codes can only be used within SwyxWare, and not externally.
CTI+ CodeThese DTMF strings are being used in connection with CTI+ (control of Third Party devices and control of phones via your phone number). Certain SwyxWare functions can be executed via DTMF function codes, independently of SwyxIt! Classic, directly at the connected devices.
Call Intrusion
These function codes are only used in the context of intrusion on external calls (SwyxMonitor option pack required). They are only possible in block dialing, i.e. before the handset is lifted (e.g. with an abbreviated dialing button).
Feature CodesThese character strings relate to remote inquiries of external voicemessages. They are only possible in block dialing, i.e. before the handset is lifted (e.g. with an abbreviated dialing button).
The following function codes are available:
Template Script Code (internal only)
|
Code
|
Function
|
Description
|
|---|---|---|
|
##
|
-
|
Initial sequence, which routes a call directly to the user. Additional characters are processed by the user's script (template.vbs).
|
|
##10
|
Remote Inquiry
|
The remote inquiry for the user is activated; the PIN is not queried since the user himself is calling (from his own device)! Sub-menus of the remote inquiry can be reached directly by suffix.
|
|
##20nnn#
|
Call Forwarding Unconditional to nnn
|
Enable Call Forwarding Unconditional to nnn1 .If a * is entered instead of nnn, immediate forwarding to the Voice Box is activated.Without nnn, Call Forwarding Unconditional is deactivated. |
|
##21nnn#
|
Call Forwarding Busy to nnn
|
Enable Call Forwarding Busy to nnn*.If a * is entered instead of nnn, call forwarding to the Voice Box is activated when busy.Without nnn, Call Forwarding Busy is deactivated. |
|
##22nnn#
|
Call Forwarding No Reply to nnn
|
Enable Call Forwarding No Reply to nnn*.If a * is entered instead of nnn, delayed forwarding to the Voice Box is activated.Without nnn, Call Forwarding No Reply is deactivated. |
|
##23
|
Deactivate Call Forwarding Unconditional
|
Deactivate Call Forwarding Unconditional
|
|
##24
|
Deactivate Call Forwarding Busy
|
Deactivate Call Forwarding Busy
|
|
##25
|
Deactivate Call Forwarding No Reply
|
Deactivate Call Forwarding No Reply
|
|
##70*
|
Call All Devices
|
Regardless of the redirection rules, all logged-on terminal devices of the calling user will ring.
|
|
##71*
|
Connecting to the Voice Box
|
Regardless of all forwarding settings, the calling user is connected to their own Voice Box. He can then leave himself a voice message.
|
|
##8nnn*ppp#
|
Call Forwarding Unconditional from nnn
|
For the user with the number nnn, Call Forwarding Unconditional to the calling line is activated. The given PIN ppp is checked.
|
|
##9nnn#
|
Remote Inquiry from nnn
|
The remote inquiry of the user with the number nnn is called. The PIN is queried in the Remote Inquiry menu.
|
1 <nnn> stands for extension or external number with public line access or in format **44231123456
<ppp> stands for the PIN
CTI+
|
Code
|
Function
|
Description
|
|---|---|---|
|
*0
|
Disable DTMF recognition
|
The DTMF recognition is disabled. This can be necessary in order to send DTMF signals to the call partner. Please use the sequence ## for # here.
|
|
#0
|
Enable DTMF recognition
|
The DTMF recognition is enabled.
|
|
##
|
Send single #
|
Sends a # as a DTMF code to the caller (transparent), when the DTMF recognition is disabled.
|
|
*3
|
Starting a conference
|
A conference is started with active callers and those put on hold.
|
|
*7
|
Hold/Call Swap/Activate
|
The active call is put on hold. A switch is made to a free line or to another line on hold.
If a call has already been put on hold, it can be re-activated by pressing *7.
|
|
*8
|
Exit
|
The currently active call is terminated.
|
|
*9
|
Call Transfer
|
The active call is connected to the call on hold.
|
|
*9nnn#
|
Blind Call Transfer
|
The active call will be connected to nnn without inquiry. Requirement: You have only one call.
If the connection with the destination subscriber cannot be established within 20 seconds, the originally received call will be displayed in your SwyxIt! Classic as a call on hold. By pressing *7, the call on hold can be re-activated.
|
|
*0
|
Disable DTMF recognition
|
The DTMF recognition is disabled. This can be necessary in order to send DTMF signals to the call partner. Please use the sequence ## for # here.
|
|
#0
|
Enable DTMF recognition
|
The DTMF recognition is enabled.
|
In order to use DTMF in connection with SwyxCTI+, the SIP termial devices must support DTMF via SIP-INFO.
The following applies for using DTMF in connection with : SwyxCTI+ If there is an active call on hold and a second call needs to be aborted before being connected, then the DTMF code cannot be used. In this case, hang up on the controlled device. You'll now receive a call back for the line still on hold, and a second call can be initialized again by entering *7.
Call Intrusion (only possible as block dialing)
|
Code
|
Function
|
Description
|
|---|---|---|
|
nnn*24*1#
|
Call Intrusion (listening only)
|
A call that the agent is making with the number nnn is intruded in 'listening only' mode.
|
|
nnn*24*2#
|
Call Intrusion (speak with agent)
|
A call that the agent is making with the number nnn is intruded on; the agent can hear the intruder.
|
|
nnn*24*3#
|
Call Intrusion (Conference)
|
The call that the agent is making with the number nnn becomes a conference.
|
Feature Code (only possible as block dialing)
|
Code
|
Function
|
Description
|
|---|---|---|
|
nnn1 71*
|
Voice Box
|
Calls the Voice Box of user nnn, regardless of the selected call forwarding. You can leave a voice message directly.
|
|
nnn*72*
|
Direct Call
|
Calls the user nnn as a direct call (Intercom), i.e. a device of the called person is switched at once to output.
|
|
nnn*ppp*8*
|
Call Forwarding Unconditional from nnn
|
For the user with the number nnn, Call Forwarding Unconditional to the calling line is activated. The given PIN ppp is checked.
|
|
nnn*9*
|
Remote Inquiry from nnn
|
The remote inquiry of the user with the number nnn is called. The PIN is queried in the Remote Inquiry menu.
|
1 <nnn> stands for extension or external number with public line access or in format **44231123456
<ppp> stands for the PIN