Code
|
Function
|
Description
|
---|---|---|
##
|
-
|
Initial sequence, which routes a call directly to the user. Additional characters are processed by the user's script (template.vbs).
|
##10
|
Remote Inquiry
|
The remote inquiry for the user is activated; the PIN is not queried since the user himself is calling (from his own device)! Sub-menus of the remote inquiry can be reached directly by suffix.
|
##20nnn#
|
Call Forwarding Unconditional to nnn
|
Enable Call Forwarding Unconditional to “nnn1“.
If “*” is entered instead of “nnn”, Call Forwarding Unconditional to Voice Box is activated.
Without “nnn”, Call Forwarding Unconditional is deactivated.
|
##21nnn#
|
Call Forwarding Busy to nnn
|
Enable Call Forwarding Busy to “nnn*”.
If “*” is entered instead of “nnn”, Call Forwarding Busy to Voice Box is activated.
Without “nnn”, Call Forwarding Busy is deactivated.
|
##22nnn#
|
Call Forwarding No Reply to nnn
|
Enable Call Forwarding No Reply to “nnn*”.
If “*” is entered instead of “nnn”, Call Forwarding No Reply to Voice Box is activated.
Without “nnn”, Call Forwarding No Reply is deactivated.
|
##23
|
Deactivate Call Forwarding Unconditional
|
Deactivate Call Forwarding Unconditional
|
##24
|
Deactivate Call Forwarding Busy
|
Deactivate Call Forwarding Busy
|
##25
|
Deactivate Call Forwarding No Reply
|
Deactivate Call Forwarding No Reply
|
##70*
|
Call All Devices
|
Regardless of the redirection rules, all logged-on terminal devices of the calling user will ring.
|
##71*
|
Connect to Voice Box
|
Regardless of all forwarding settings, the calling user will be connected to his own Voice Box. He can then leave himself a voice message.
|
##8nnn*ppp#
|
Call Forwarding Unconditional from nnn
|
For the user with the number “nnn”, Call Forwarding Unconditional to the calling line is activated. The given PIN “ppp” is checked.
|
##9nnn#
|
Remote Inquiry from nnn
|
The remote inquiry of the user with the number “nnn” is called. The PIN is queried in the Remote Inquiry menu.
|
Code
|
Function
|
Description
|
---|---|---|
*0
|
Disable DTMF recognition
|
The DTMF recognition is disabled. This can be necessary in order to send DTMF signals to the call partner. Please use the sequence ## for # here.
|
#0
|
Enable DTMF recognition
|
The DTMF recognition is enabled.
|
##
|
Send single #
|
Sends a # as a DTMF code to the caller (transparent), when the DTMF recognition is disabled.
|
*3
|
Starting a conference
|
A conference is started with active callers and those put on hold.
|
*7
|
Hold/Call Swap/Activate
|
The active call is put on hold. A switch is made to a free line or to another line on hold.
If a call has already been put on hold, it can be re-activated by pressing *7.
|
*8
|
Exit
|
The currently active call is terminated.
|
*9
|
Call Transfer
|
The active call is connected to the call on hold.
|
*9nnn#
|
Blind Call Transfer
|
The active call will be connected to “nnn” without inquiry. Requirement: You have only one call.
If the connection with the destination subscriber cannot be established within 20 seconds, the originally received call will be displayed in your SwyxIt! as a call on hold. By pressing *7, the call on hold can be re-activated.
|
Code
|
Function
|
Description
|
---|---|---|
nnn*24*1#
|
Call Intrusion (listening only)
|
A call that the agent is making with the number “nnn” is intruded in 'listening only' mode.
|
nnn*24*2#
|
Call Intrusion (speaking with agent)
|
A call that the agent is making with the number “nnn” is intruded on; the agent can hear the intruder.
|
nnn*24*3#
|
Call Intrusion (Conference)
|
The call that the agent is making with the number “nnn” becomes a conference.
|
Code
|
Function
|
Description
|
---|---|---|
nnn1 71*
|
Voice Box
|
Calls the Voice Box of user “nnn”, regardless of the selected call forwarding. You can leave a voice message directly.
|
nnn*72*
|
Direct Call
|
Calls the user “nnn” as a direct call (Intercom), i.e. a device of the called person is switched at once to output.
|
nnn*ppp*8*
|
Call Forwarding Unconditional from nnn
|
For the user with the number “nnn”, Call Forwarding Unconditional to the calling line is activated. The given PIN “ppp” is checked.
|
nnn*9*
|
Remote Inquiry from nnn
|
The remote inquiry of the user with the number “nnn” is called. The PIN is queried in the Remote Inquiry menu.
|