help • 3 User interface • Call journal
3.6 Call journal
The call journal offers an overview of your calls.
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When saving and processing personal data, observe the respective applicable legal data protection regulations. If you have any questions especially regarding data protection in SwyxWare, please contact your administrator.
 
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Personal data cannot be deleted automatically. In order to meet the valid data protection regulations, it may be necessary to delete the entries manually.
 
You can filter the calls by clicking on one of the tabs. Depending on the size of the window, you may need to open the drop-down list and click on the relevant entry:
*All: all calls except callbacks.
*Missed: incoming calls that were not picked up.
*Incoming: all incoming calls.
*Outgoing: all calls made by you.
*Callbacks: outgoing calls which were not picked up by the called subscriber, and for which you have left a callback request.
Information on the calls
Further information about the calls is shown in the call journal:
Label
Explanation
Name/Number
Name/phone number of the caller
Date/Time
Time of the call
Connected to
Here you can see who answered the call for you.
Status
For incoming calls only (Incoming, Missed or All). Here you can see, for example, whether a call was picked up or forwarded.
Call duration
Only for answered calls. The duration of the call is specified here.
Status of the Calls
You can see the status of all incoming calls in the call journal.
Symbol
Explanation
Incoming call (answered)
Outgoing call
Incoming call (forwarded to Voice Box)
Missed call
Incoming call (forwarded)
The caller has left a Callback Request.
To start a call from the call journal
1 Click on in the menu bar.
*The Call journal appears.
2 Move the mouse pointer over the desired entry and click on Call.
*The call control window appears and the call is established.
To answer a callback request
1 Click on in the menu bar.
*The Call journal appears.
2 Click on Missed.
*The list of your missed calls appears and callback requests are marked with .
3 Move the mouse pointer over the desired entry and click on Call.
*The call control window appears and the call is established.
To display your callback requests
1 Click on in the menu bar.
*The Call journal appears.
2 Click on Callbacks.
*The list of your own callback requests appears.
To delete entries from the Call journal
1 Click on in the menu bar.
*The Call journal appears.
2 Click on and confirm with Delete.
*The entries in the call journal are deleted.
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When deleting entries, the current filter setting is taken into account, i.e. only the entries currently displayed are deleted.
 
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3 Click on one or more entries and then on to delete only the selected entries.