1.16 Call Routing
Call Routing refers to the treatment of incoming calls according to pre-defined rules, for example, the forwarding of incoming calls to another subscriber.
Call Routing Manager provides you with an extremely powerful instrument in SwyxIt! which will significantly improve the availability in your company while greatly reducing the number of “lost calls”. The Call Routing Manager is equipped with a Regel-Assistenten to help you change or redesign rules.
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Please remember that the administrator must grant you the right to create rules with the Call Routing Manager.
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