help • 1 What is meant by … ? • CTI
1.19 CTI
CTI is the abbreviation for Computer Telephony Integration and implies the combination of telecommunication with electronic data processing. When using SwyxIt! in CTI mode (CTI SwyxIt!), you can dial the number of your conversation partner directly from your (Outlook or Lotus/IBM/HCL Notes) contacts.
You have the following options here:
*CTI SwyxIt! controls a SwyxPhone
*CTI SwyxIt! on a Terminal Server controls SwyxIt!
*CTI SwyxIt! controls a telephony device (Option CTI+)
*CTI SwyxIt! controls an external phone via its number (Option CTI+)