15.6 Trace files for troubleshooting
SwyxWare offers the possibility of logging the activities of the software. As default, only those outputs will be created which correspond to the level of “error” at the very least.
For exact error analysis it is often necessary to trace the individual actions in more detail. There are different options for doing this and these are briefly described here.
The so-called trace depth is determined using a number of registration entries.
The SwyxIt! program directory contains files (TraceOn.reg, TraceOn-x64.reg), which activate a trace depth that is sufficient for most application cases.
Use these REG files only if you are asked to do so by a Swyx Support employee.
Please choose the 64-bit directory (TraceOn-x64.reg or TraceOff-x64.reg). Activate the tracing by double clicking on the respective file.
Where can the trace files be found?
You'll find the trace files in the temp directory of the user who executes SwyxIt!. The traces can be found in the directory: %LOCALAPPDATA%\Swyx\SwyxIt!\Traces.
SwyxIt! automatically deletes all SwyxIt! trace files from the temp directory after seven days.
If you want to collect the trace files for a longer period in special cases, you can adjust the target directory for the trace files. Open the registry editor and adjust the value “Logfile” under the key “HKEY_LOCAL_MACHINE\SOFTWARE\Swyx\Client Line Manager\CurrentVersion\Tracing". If only a file name is specified there, the trace files are written to the temp directory. If a full path is given there (e.g.: c:\trace\CLMgr-20240507-101517.log), the trace files are written to the corresponding directory.
Deactivate tracing
After completing the error search please change the trace depth again, because the files created in this way will require a great deal of storage space over a longer period of time. You will find the files necessary for this (TraceOff.reg, TraceOff-x64.reg) in the program directory of SwyxIt!. To reduce the trace depth and to restore the standard state, double-click on the corresponding file.