help • 14 Phone Control via PC with SwyxCTI and SwyxCTI+
14 Phone Control via PC with SwyxCTI and SwyxCTI+
Using SwyxIt! in the CTI mode (CTI SwyxIt!) allows the control of your phones from your PC.
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When saving and processing personal data, observe the respective applicable legal data protection regulations. If you have any questions especially regarding data protection in SwyxWare, please contact your administrator.
 
With SwyxCTI the following options are available:
*SwyxIt! controls a SwyxPhone or a certified SIP phone
*SwyxIt! on a terminal server controls SwyxIt!
With SwyxCTI+ the following options are available:
*SwyxIt! controls a Third Party device, e.g. a DECT device or a certified SIP phone
*SwyxIt! controls an external phone via the phone’s number
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For certified SIP phones both, SwyxCTI and SwyxCTI+, are available. You will find the available SwyxCTI features in the following table.
 
Overview of the SwyxCTI functions for certified SIP phones
Function
Support
Callback on busy
No
Configuration of speed dials
No
Answering calls
Yes
Start call
Yes
Start or accept another call
Yes
Hold call
Yes
Call Swap
Yes
Transfer call without accepting
Yes
Forward the active call
Yes
Connects two subscribers to one another.
Yes
Starting a Conference
Yes
Using DTMF tones
Yes
Displaying DTMF tones
No
How to Make a Call with More Than Two Subscribers
No
Call Signaling
Phone only
Group Call
Yes
Overlap Dialing
No
Name recognition (e.g. of Outlook contacts)
No
Intercom
No
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In CTI mode you can only record Voice Box announcements via remote inquiry, see also 1.18 Remote Inquiry.