help • 4 Telephoning with SwyxIt! - First Steps • Transfering a call without Inquiry
4.8 Transfering a call without Inquiry
Your SwyxIt! can be used to accept incoming calls and then to transfer these calls to another subscriber, without waiting for the new subscriber to answer. This means you can connect two subscribers even though there is not yet an active connection to one of the subscribers.
To transfer a call without inquiry
You are currently speaking (e.g. with Subscriber A) and the line is active.
1 Click on a free Line button.
Your caller (subscriber A) will thus be put on Hold and he will hear music on hold.
2 Now select the number of the subscriber to whom you would like to transfer the call (Subscriber B).
3 Click on the Call Transfer button.
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In case the caller to whom the call should be transferred is not available, please remember that the call may be forwarded with some delay (after more than 20 seconds). If the call is forwarded to Voice Box, the call transfer will automatically be interrupted, the caller is once again put on “Hold” and will hear the normal music on hold.
 
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If a call that is not picked up is returned to you, it is again on hold. Information about the call is displayed in Quickinfo (ToolTip) for the Line button.