help • 6 Forwarding • Delayed Call Forwarding
6.2 Delayed Call Forwarding
With the help of this forwarding, you can define whether phone calls will be forwarded if
*you let your phone ring at your desk for a specific amount of time or
*You are not logged in to SwyxServer.
To forward calls that you do not answer (Call Forwarding No Reply)
1 Click on and on Forwarding settings.
or
1 Press the key combination Alt + Shift + F.
*A pop-up window opens where you can configure the settings.
2 Click on the Call Forwarding No Reply tab.
3 Activate the option Forward calls after <number> seconds to: to forward calls if you do not answer the incoming call within this time. This option is used when
*incoming calls are signaled for a certain period of time on your telephone and you haven’t picked up the call or
*You are not logged on to SwyxServer (e.g. because you have already switched off your PC).
4 In addition, you must set a delay.
If calls, that have been transferred to you without inquiry, should not be forwarded, a waiting period of at least 20 seconds should be defined for this Call Forwarding. Within this period the “Call transfer without inquiry” is then returned and can now be transferred to another colleague.
5 Enter the forwarding destination. The Call Forwarding destination can be
*entered directly
or
*you can select it from the Phonebook
or
*activate the standard Voice Box.
6 Click on OK or switch to another tab in order to configure other forwardings.
If you have forwarded to your Standard Voice Box, the settings that you defined under the Standard Voice Box tab will be applied.
These two types of redirection (delayed or if the line is busy) can be active at the same time. When a call is received, SwyxIt! automatically recognizes whether the line is free or busy and it applies the appropriate type of Call Forwarding.
However, one requirement for Call Forwarding Busy is that the function Disable Secondary Call is activated or all of your lines must be busy.