10.18 Call History
On a workstation where many calls are forwarded simultaneously (e.g. operator, call center) it can be useful to recognize directly which lines were already subject to connection attempts.
SwyxIt! Classic offers the option of creating the history of a call (e.g. connection attempts) on the interface. To do this, use a special skin (Call History), which contains display elements that show the call history for the assigned line. For more information, please contact your administrator.
See also 18 The Use of Skins.
When saving and processing personal data, observe the respective applicable legal data protection regulations. If you have any questions especially regarding data protection in SwyxWare, please contact your administrator.
Personal data cannot be deleted automatically. In order to meet the valid data protection regulations, it may be necessary to delete the entries manually.
The history of the call will be shown on the display. Events such as the following will be registered:
Time of call,Pick up of call,Hold,Connection attempts andEnd of call (with cause).