10.19 Intercom Connection
You can speak directly to an internal subscriber. In this case the other subscriber's telephone automatically accepts your call at once, activates the loudspeaker and produces a signal. You can give your message directly. The microphone of the subscriber called is switched to mute. The Intercom can generally be defined as a property of a Speed Dial.
For an intercom call, the direct call signal is heard from the speaker to which the "Open listening" option is assigned ( "Open listening" Option).
The Intercom connection works only with internal subscribers, who are logged on to the same SwyxServer as you. For subscribers who are connected by a server link-up (Intersite Presence), a normal call is set up instead of the Intercom connection.
Intercom connection by Speed Dial
You can configure a Speed Dial to make an Intercom connection to the subscriber (10.9.2 Configuring Speed Dials).
You can also spontaneously speak to a subscriber directly via the context menu of the Speed Dial. In order for you to be able to speak directly to an employee, he must signal his status to you.
Intercom connection by code input
By entering a code you can also start the Intercom connection directly, without needing to have configured a Speed Dial. Simply enter the extension followed directly by *72*, and then start the dialing. You can also store this code on a separate Speed Dial.
To speak to a subscriber via Intercom
You have several options: