10.22.2 Configuration of a Speed Dial for the Call Intrusion
If you often use Call Intrusion, it is a good idea to configure a corresponding Speed Dial for the DTMF command. Then you only have to enter the agent's number and you can start Call Intrusion with the configured Speed Dial.
To configure a Speed Dial for Call Intrusion
1 Click with the right mouse button on the Speed Dial button you want to configure.
The context menu will appear.
2 Click on "Properties".
The "Properties of…" window will appear.
3 In the “Number/URI” field, enter the DTMF command to start Call Intrusion,*24*1#.
4 Always deactivate the checkbox “Clear display before dialing”, as otherwise the number of the agent whose call you want to hear would be deleted.
