1.17 Call Routing
Call Routing refers to the treatment of incoming calls according to pre-defined rules, for example, the forwarding of incoming calls to another subscriber.
Call Routing Manager provides you with an extremely powerful instrument in SwyxIt! Classic which will significantly improve the availability in your company while greatly reducing the number of “lost calls”. The Call Routing Manager is equipped with a Rule Wizard to help you change or redesign rules.
Please remember that the administrator must grant you the right to create rules with the Call Routing Manager.
The Graphical Script Editor provides other options for call handling and it allows you to graphically display even a complex set of rules. Rules created in this manner can only be used if the option pack ‘Extended Call Routing’ has been installed on the SwyxServer. See also help.enreach.com/cpe/13.28/CRM/Swyx/en-US/index.html#context/help/user_rights_$.