help • 17 Phone Control via PC with SwyxCTI and SwyxCTI+  • CTI SwyxIt! on the terminal server controls a local SwyxIt! Classic
17.2 CTI SwyxIt! on the terminal server controls a local SwyxIt! Classic
CTI SwyxIt! runs on a terminal server and controls a SwyxIt! Classic at the user computer. This local SwyxIt! Classic is mainly used for voice output and recording via a handset or a headset.
When installed on a terminal server, CTI SwyxIt! shows a special behavior:
*SwyxIt! Classic always runs on the Terminal Server as a CTI master
*Recording wizard does not start
*No warning if there are too many colors
When installing the TAPI service provider, create one TAPI line for each SwyxIt! Classic user that will use CTI SwyxIt! on the terminal server.
To activate SwyxCTI in SwyxIt! Classic on a terminal server to control a local SwyxIt! Classic
1 Click on “Settings | CTI..." in the menu bar.
2 Mark the checkbox "Use CTI to control a device".
3 Select the "Device" radio button and select „SwyxIt! Classic/SwyxPhone“ from the drop-down list.
4 Then, click on "Start pairing".
CTI SwyxIt! now searches for a SwyxIt! Classic, which is logged on to this SwyxServer under the same user.
5 Confirm the inquiry in the local SwyxIt! Classic by selecting "Accept". Within CTI SwyxIt!, click "OK" in the terminal server environment to start the pairing.
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Using SwyxIt! Classic in a terminal server environment is only useful, if SwyxIt! Classic is operated in CTI mode. In this case the CTI mode can be preset by the administrator, see help.enreach.com/cpe/13.28/Administration/Swyx/en-US/index.html#context/help/CTI_$.
 
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In this scenario the video functionality is not available.