16 VisualContacts and DATEV
By various additional functions it is possible to integrate third-party applications into SwyxWare.
This function is not available for SwyxON.
When saving and processing personal data, observe the respective applicable legal data protection regulations. If you have any questions especially regarding data protection in SwyxWare, please contact your administrator.
Option "Swyx VisualContacts"
Swyx VisualContacts enhances SwyxIt! Classic with the integration of ESTOS MetaDirectory 4.0 Professional or C4B XPhone Connect Directory V6.0.81 SR 1.
ESTOS MetaDirectory or C4B XPhone Connect Directory V6.0.81 SR 1 are server applications which enable connecting external data sources with SwyxIt! Classic.
Swyx VisualContacts offers you the chance to access contact data such as names, addresses, numbers, images and customer-specific information, efficiently and individually. With large and distributed datasets, the search for contact data is simplified and the display of search results is faster.
See also 16.3 Use of Swyx VisualContacts.
If you have any questions concerning ESTOS MetaDirectory and C4B XPhone Connect Directory, please contact your Administrator.
"Swyx Connector for DATEV“ option
The linking of ESTOS MetaDirectory or C4B XPhone Connect Directory also enables the integration of DATEV into SwyxWare. Thereby, the DATEV contact data and the telephony function are merged with SwyxIt! Classic, the computer telephony client. Telephone communication and data administration become more effective, and can be handled in fewer steps.
SwyxIt! Classic serves as the interface between the telephone line and the data administration in DATEV.
Contacts that you call from DATEV are dialed via SwyxIt! Classic.The data of all incoming calls is compared with the DATEV master data, in order to detect any correlation with a DATEV addressee. If a correlation is found, i.e. the call has come from a DATEV addressee, the quick infos for the person and context-related links to the DATEV work area are dynamically retrieved, and displayed in SwyxIt! Classic.The call data (status, duration) is displayed in the SwyxIt! Classic call journal and forwarded to DATEV telephony on request.See also 16.6 Use of Swyx Connector for DATEV.
Option “Swyx VisualGroups”
Swyx VisualGroups offers the possibility of visually managing call queues in SwyxIt! Classic. Incoming calls are automatically put in queues, forwarded to the Users’ internal number and signalled on a SwyxIt! Classic line button. You can track missed calls. Additionally, Swyx VisualGroups Enhanced offers a statistic function and the possibility to track missed calls.
For more information on VisualGroups version 1.1 on, see help.enreach.com/visualgroups/1.40/web/Swyx/en-US/index.html.