help • 8 Forwarding
8 Forwarding
This chapter describes the use and configuration of call forwarding. SwyxIt! Classic offers various easy ways to forward calls:
*to another user
*to Voice Box
*to an external device
*immediately or delayed
*when busy
Different types of forwarding can be enabled simultaneously. The appropriate forwarding will be automatically used in each case.
When you want to forward a call to an external device you can define a Parallel Call or integrate a SwyxIt! Mobile into your system.
With the Call Routing Manager you can also create extensive redirection rules, which are only used under certain conditions (e.g. for calls at a particular time or from a specific number). See also help.enreach.com/cpe/13.28/CRM/Swyx/en-US/index.html#context/help/system_rules_$.
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The use of the Call Routing Managers and the Graphical Script Editor must be cleared for you by the administrator.