Example “Hotline Service” (IVR)

• 2 The Graphical Script Editor • Examples • Example “Hotline Service” (IVR)

2.7.3 Example “Hotline Service” (IVR)

The caller hears an announcement in which he is prompted to enter a DTMF tone in order to be connected to the department of his choice (Hotline, Accounting, Development) or to be connected to the operator. If a transfer is not successful, a voice message is recorded.