SwyxServer manages, controls and monitors all functions and services of the SwyxWare company telephony. Its configuration level in relation to the maximum number of subscribers and the optimal functions determines the capability of the overall system.

The SwyxWare Administration is handled with a supplementary module (snap-in) to the Microsoft Management Console (MMC) and enables easy setup and management of SwyxServer and all further SwyxWare components.

The concept of Number Mapping and the property "Location", both of users and of trunk groups, enable extensive flexible arrangement of the internal number scheme.

See 10 Numbers and Number Mappings.

With the call permissions, you can define the options for users to make calls. Forwarding of calls via trunk groups can likewise be restricted with the help of the call permissions

Feature profiles define the usage of further SwyxWare functions. Administration profiles define different levels of administration options.

See 9 Profiles.

"Trunk" denotes a connection to another network, e.g. the public telephone network. A connection to another network can be e.g. an "ISDN trunk", a connection to the Internet an "SIP trunk". Connections or trunks of the same type are combined to form groups. The trunks of a trunk group then have the same properties (such as the same connection protocol or the same rights parameters). The trunks of a trunk group are thus primarily "capacity expansions" from the user's point of view, with no further differences for their use. A trunk must always be a member of a trunk group.

Different trunk groups can be differently prioritized. The result is e.g. that calls are handled with preference given to a server-server connection. If this is not available, a lower-priority path is chosen, e.g. an ISDN trunk.

SwyxIt! Classic is the high-performance telephone for your Windows PC. Due to its freely configurable user interface, SwyxIt! Classic can easily be customized to meet your personal needs. The call takes place with a handset (usually with a USB cable attached to the PC) or a headset.

With SwyxIt! Classic in CTI mode (CTI SwyxIt!), you can control phones from your computer. There are various functions available to users with SwyxCTI and SwyxCTI+. See also help.enreach.com/cpe/latest.version/Client/Swyx/en-US/#context/help/phone_control_CTI_$.

Furthermore SwyxWare offers with the Call Routing Manager an appointment based call management to deliver incoming calls according to different criteria to a subscriber or a group of subscribers in different ways.

The SwyxWare installation further consists of a range of services, which are installed as separate processes together with the SwyxServer or on a separate server system, if this is desirable or advisable on capacity grounds. Such services are e.g.