You can configure the properties of a group in the same way as you would the properties of a user.

Within the groups, calls can be distributed in different ways, e. g. to all members simultaneously, sequentially, rotary or randomly.

The Administrator can configure lines for the group members so that the group number is always shown for outgoing calls.

See 12.2.2 The "Properties…" Dialog The "Numbers" Tab.

In addition, creating groups makes it easier to assign user relationships.

See 12.2.4 The "Properties…" Dialog The "Relationships" Tab.