help • 22 Scripts • Voice Box
22.3 Voice Box
Every SwyxWareuser and every group has a personal answering machine (voice box). Voice messages can be called up in the call journal and can optionally also be sent to an e-mail address. For this purpose, an e-mail system that uses SMTP (Simple Mail Transfer Protocol) as the mail transport protocol is used. Incoming calls can be forwarded to Voice Box with the Call Forwarding function.
The Voice Box Process
*The caller hears an announcement recorded by a member of the group.
*The caller can then leave a message.
*If the caller does not end the call after recording a message, but stays on the line without saying anything or pressing '#' for 10 seconds, he will reach a tone selection menu:
Button
Explanation
1
Saving the recorded voice message
2
Listening to the recorded voice message
3
Re-starts the recording of the voice message
#
Ends the recording and starts the menu announcement
*The caller's message is recorded as an OPUS file and optionally sent to the SwyxWareuser or group by e-mail.
The calling party number, the calling party name, if available, and the length of the voice message are written in the subject of the Email. The name of the attachment is composed in the following way:
Voicemail-<date using the format yymmdd-hhmmss>-<Calling party number>-<Calling party name>
Each user and each group can individually set the e-mail address to which the voice messages are sent. The e-mail contains the date, time, number, and name of the caller (if available) in text form. The recorded message is included as a file attachment.
The files sent contain the voice message in a compressed form. The compression to be used for this can be indicated as the server standard or it can be individually set for the user.
Voice Box announcement
If a user starts SwyxIt! Classic for the first time and if the user has been assigned the standard configuration (CompanyWelcome.wav (template)), he will be prompted to record an announcement. Both announcements, e.g. the name announcement (name.wav) and the Voice Box announcement ("My welcome message.wav") will be saved in the database. If none of the announcement files ("default welcome.wav", "default welcome without recording.wav", "default welcome_with_menu.wav") is available, the user will be prompted to record the announcement again, regardless of whether he uses this announcement. If the announcement file "name.wav" is missing, the Recording Wizard will prompt again.
It is also possible for every user to record an individual announcement with SwyxIt! Classic at a later point.
If SwyxIt! Classic is started in a terminal session or as a CTI-SwyxIt! Classic, the user will not be prompted to record his announcement. The same is true if the administrator has configured a company-specific announcement when creating the user.
The user can also listen to and edit these voice messages from another telephone connection. See also 11.8.1 Remote Inquiry.
If the user or group has not defined any rules or detour, the standard call handling is activated. See also 22.2 Default call handling.