Remote Inquiry

help • 22 Scripts • Remote Inquiry

22.4 Remote Inquiry

Remote Inquiry allows the user to listen to his voice messages and to change Call Forwarding Unconditional from any telephone line. When a user is called at the or her own SwyxWare number, he or she identifies him/herself to SwyxWare with a Remote access PIN; only then can he or she listen to, repeat, or delete new voice messages and afterwards all existing voice messages.

When configuring the Voice Box, you must specify that you can access the remote query by pressing the * button. After entry and verification of the PIN, the caller has several options to choose from. These can be selected from the menus.

To change the Call Forwarding, follow the instructions in the Remote Inquiry menu. SwyxIt! Classic Users can configure the remote inquiry within the Call Forwarding themselves. The administrator must set up this remote inquiry functionality for the SwyxPhone users. See also help.enreach.com/cpe/latest.version/Client/Swyx/en-US/index.html#context/help/remote_inquiry_$.

This is how you set up Remote Inquiry for a user

1 Open the user properties and select the "Call Forwardings" dialog.

2 Set the default voice box and activate the option "Start remote inquiry using the * key"

The announcement of the Standard Voice Box provides the option of going to the Remote Inquiry menu using the * key.

3 Then set the PIN for remote access, see 11.2.5.5 Tab "Standard Remote Inquiry".

4 Make certain that it is possible to reach the Remote Inquiry menu with a phone call.

Call Forwarding Configuration for Remote Inquiry

To listen to voice messages remotely, the call forwarding must be set up so that you can access the remote access menu by making a call:

If no other call routing rules have been activated yet, set up "Delayed call forwarding" so that a call is forwarded to the standard voice box. To ensure access to Remote Inquiry even after changes to Call Forwarding Unconditional, open the Call Routing Manager and prioritize the Call Forwarding rule "Call Forwarding No Reply" by putting this rule at the beginning. During the welcome announcement the caller can use the *- key to reach the Remote Inquiry menu.

If call routing rules are enabled, please make sure to include the remote inquiry option. See also help.enreach.com/cpe/latest.version/CRM/Swyx/en-US/#context/help/remote_inquiry_$.

If no call routing rules are enabled, and the immediate call forwarding is changed, (e.g. from the Standard Voice Box to another number), the caller can no longer perform a remote inquiry, i.e. he/she can no longer change or disable the immediate call forwarding remotely. To avoid this, create a call routing rule and place it before the immediate call forwarding in the list of rules. Such a rule could be, for example, always forward calls to Voice Box that are made from your mobile phone. In this manner, you will always be forwarded to your Voice Box and thus to Remote Inquiry when you call from your mobile phone.

If you configure a Remote Inquiry within a Call Forwarding or system rule, you will always be asked for your user PIN. There is no checkbox for this. If a user is calling from his own extension number, for which this Call Forwarding was configured, he will not be asked for his PIN.

Overview of the Remote Inquiry Menus

If a user calls the remote inquiry function, they will hear the main menu announcement after the announcement of how many new voice messages they have received. Here you can listen to the old voice messages or undertake further configurations.

Main Menu

Button	Explanation
0	End Remote Inquiry (=Hook on)
1	Querying voice messages
4	Change the Call Forwarding Unconditional
7	Delete all voice messages Deletions must be confirmed with the # key.
#	Help

During the output of a voice message, the following options are available:

Button	Explanation
1	Back to the beginning of the voice message
3	Forward to the end of the voice message
4	10 seconds backward
5	Stops or starts the output of the voice message
6	10 seconds forward
7	Switch to the previous voice message
8	Switch to the next voice message
9	to the main menu
*	Switches to the next information of the voice message (date, time, number, content)
#	Help

After each voice message has been played, you have the choice of the following options:

Button	Explanation
0	Create connection to caller (if the number is known)
1	Repeat the message played
3	Delete the played voice message. The deleting procedure must be confirmed with the * key.
9	to the main menu

Configuration Menu for Call Forwarding Unconditional

Button	Explanation
0	Activate the Call Forwarding Unconditional to the number from which you are currently calling You will only be provided with this option if SwyxWare has recognized the number.
1	Activate the Call Forwarding Unconditional to a destination number. The Call Forwarding Unconditional to the saved destination number will be activated. If no destination number is saved, you will be prompted to enter a number.
2	Activate the Call Forwarding Unconditional to Voice Box The Call Forwarding to your Standard Voice Box will be activated.
3	Deactivate Call Forwarding Unconditional Call Forwarding Unconditional is switched off. Please note that in this case other rules of the Call Routing Manager can be applied.
4	Save a new destination number for Call Forwarding Unconditional Here you can enter a new destination number and end with '#'. Call Forwarding Unconditional to this number is then activated.
5	Display the current status of Call Forwarding The current status of Call Forwarding Unconditional will be given.
6	Record a new announcement for the Standard Voice Box The current announcement will be played. You can change this (1). The recording can then 1: be saved 2: be listened to 3: be re-recorded. 9. Back to the Main menu If the new announcement is not saved, the previous announcement will continue to be used.
9	End remote configuration The remote configuration of Call Forwarding Unconditional is ended and you return to the main menu.
#	Help

Name Announcement

In order to play both the number and the name of the caller for other internal subscribers, the first time SwyxIt! Classic is started with the help of the announcement wizard, a file called 'name.wav' is recorded and saved in the database. Before the voice message is played, the internal caller is identified based on the number, and the file 'name.wav' will be played from his personal files. Alternatively, the administrator can create a WAV file for every user in the database, which contains the spoken name of the user and which has this name as a file name.

Example:

For the user "John Smith", a file labeled "John Smith.wav" is saved in this directory and this file contains the spoken name "John Smith". If Otto Müller has left a voice message for another user Meier, Mr. Meier is not only announced the number when the voice message is requested, but "Otto Müller.wav" is played.

The name announcement also functions for incoming external calls if the number is signaled for such a call and if a corresponding entry has been made in the global or personal phonebook.

Example:

A caller from 00123456789 leaves a voice message for user Baker. In the global phonebook, there is an entry for the number 00123456789 under the name "Sample Company (Ms. Schmidt)". If you then save a WAV file with the name "Sample Company (Ms. Schmidt).wav" in the aforementioned directory, this will be played when Mr. Baker listens to his voice message by Remote Inquiry.

See also https ://help.enreach.com/cpe/latest.version/Client/Swyx/en-US/index.html#context/help/recording_wizard_$.