help • 3 User interface • Voice Box
3.7 Voice Box
If the caller couldn't reach you, he can leave a voice message. If you have received a voice message, this will be indicated on the Voice Box button.
Clicking on Voice Box opens the overview of your voice messages and you can listen to them directly in SwyxIt!. You can find your personal voice messages under Personal. If you are a member of a group and a voice message is received for this group, a tab with the name of the group appears next to Personal. Depending on the size of the window and the number of your groups, you may need to open the drop-down list to select a group.
SwyxIt! enables the transcription of voice messages. With the appropriate licence and configuration, the user can view the text version of received voice messages in their Voice Box or in the voicemail. Existing transcriptions are indicated with .
Information on the Voice messages
Further information about the calls is shown vour Voice messages overview:
Status
Explanation
Name/Number
Name/phone number of the caller
Date/Time
Time of the call
Call duration
The duration of the voice message left is specified here.
To play a voice message
1 Click on in the menu bar.
*The overview of your voice messages appears.
2 If necessary, select the tab with the name of the group in which you want to play the message.
*The overview of your voice messages appears. The voice messages that have not been played yet are highlighted in bold.
3 In the line of the message you want to play, click on .
*The message will be played and will no longer be highlighted in bold.
To delete a voice message
1 Click on in the menu bar.
*The overview of your voice messages appears.
2 If necessary, select the tab with the name of the group in which you want to delete the message.
3 Click on to delete all displayed voice messages.
or
3 Click on one or more entries and then on to delete only the selected voice messages.
4 Confirm the deletion by clicking on Delete.
*The selected voice messages are deleted.
To start a call from the Voice Box
1 Click on in the menu bar.
2 If necessary, select the tab with the name of the group.
*The overview of your voice messages appears.
3 Move the mouse pointer over the desired entry and click on .
or
3 Double-click on the desired entry.
*The call is initiated.
To display the transcription of a voice message
1 Click on in the menu bar.
*The overview of your voice messages appears.
2 If necessary, select the tab with the name of the group in which you want to play the message.
*The overview of your voice messages appears.
3 Move the mouse over the desired voice message and click on .
*The transcription of the voice message is displayed.
Show utilization
You can display the current utilization of your Voice Box. The color of the utilization symbol indicates the current utilization level:
Symbol
Utilization
0%-79%
80%-94%
95%-100%
* 
The Voice Box utilization is only displayed for your own Voice Box. If this has reached the maximum utilization, you may have to release storage space manually, depending on the settings. You can recognize by the symbol that the voice box limit has been reached.
 
* 
In the group Voice Box, the memory is automatically released at maximum utilization.
 
For more information, see 7 Voice Box and Remote Inquiry and 10.2.11 Voice Box.
To view the utilization of your Voice Box
1 Click on in the menu bar.
*The overview of your voice messages appears.
2 Click on .
*A pop-up window will appear with the information about your available and used memory.