help • 4 Telephoning with SwyxIt! - First Steps • Transfering a call without Inquiry
4.8 Transfering a call without Inquiry
Your SwyxIt! can be used to accept incoming calls and then to transfer these calls to another subscriber, without waiting for the new subscriber to answer. This means you can connect two subscribers even though there is not yet an active connection to one of the subscribers.
To transfer a call without inquiry
You are currently speaking (e.g. with Subscriber A) and the line is active.
1 Drag & drop the line key onto a speed dial or a list entry (Phonebook, Call Journal, Voice Box or Call Recordings...).
*Subscriber A hears a ringing tone.
*The line on which you initiated the second call will become free and the first line will change its status from On hold to Connected. Your previous caller (Subscriber A) hears the phone ring.
2 The person called (subscriber B) will hear Your call will be connected when he picks up the phone and before he can speak to the forwarded caller (subscriber A).
If the call is not picked up within 20 seconds or if the call is forwarded to Voice Box, the connection attempt will be terminated and the caller will once again be put On hold and will hear the normal music on hold.
You can pick up the call again by clicking on or on the line key.
 
Or
1 Select a free Line button.
*Your caller (subscriber A) will thus be put on Hold and he will hear music on hold.
2 Enter the desired number in the input field using the keyboard.
You can also enter a SIP URI or a name and select the desired contact from the list displayed.
3 To initiate the dialling process, press the Enter key on your keyboard or click on .
4 Click on the line button.
*Subscriber A hears a ringing tone.
*The line on which you initiated the second call will become free and the first line will change its status from On hold to Connected. Your previous caller (Subscriber A) hears the phone ring.
5 The person called (subscriber B) will hear Your call will be connected when he picks up the phone and before he can speak to the forwarded caller (subscriber A).
If the call is not picked up within 20 seconds or if the call is forwarded to Voice Box, the connection attempt will be terminated and the caller will once again be put On hold and will hear the normal music on hold.
You can pick up the call again by clicking on or on the line key.
* 
In case the caller to whom the call should be transferred is not available, please remember that the call may be forwarded with some delay (after more than 20 seconds). If the call is forwarded to Voice Box, the call transfer will automatically be interrupted, the caller is once again put on "Hold" and will hear the normal music on hold.
 
* 
If a call that is not picked up is returned to you, it is again on hold. Information about the call is displayed in Quickinfo (ToolTip) for the Line button.