help • 7 Voice Box and Remote Inquiry • Voice message transcription
7.2 Voice message transcription
The Voice message transcription function enables the conversion of incoming voice messages into text in SwyxIt!. With the appropriate licence and configuration, you can view the text version of received voice messages in yourVoice Box or in the voicemail. Existing transcriptions are indicated with .
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If the caller does not leave a message or the system cannot recognize the text, the transcription is displayed as failed .
 
You have the following options in a transcription:
*copy the text
*send an e-mail to the other party
*dial the phone number provided.
To display the transcription of a voice message
1 Click on in the menu bar.
*The overview of your voice messages appears.
2 If necessary, select the tab with the name of the group in which you want to play the message.
*The overview of your voice messages appears.
3 Move the mouse over the desired voice message and click under Action.
*The transcription of the voice message is displayed.
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When a voice message is received, the language used is recognised and transcribed accordingly. The message is not translated.
 
To copy the text of a transcription
1 Click on in the menu bar.
*The overview of your voice messages appears.
2 If necessary, select the tab with the name of the group in which you want to play the message.
*The overview of your voice messages appears.
3 Move the mouse over the desired voice message and click under Action.
*The transcription of the voice message is displayed.
4 Click on .
*The text is copied to the clipboard and can be used in another application.
To dial a phone number from a transcription
1 Click on in the menu bar.
*The overview of your voice messages appears.
2 If necessary, select the tab with the name of the group in which you want to play the message.
*The overview of your voice messages appears.
3 Move the mouse over the desired voice message and click under Action.
*The transcription of the voice message is displayed.
*If the caller has left a telephone number in the voice message, this is highlighted in the text.
4 Click on the number to dial it.
*The call is initiated.
You can call the caller back by clicking on .
To send an e-mail from a transcription
1 Click on in the menu bar.
*The overview of your voice messages appears.
2 If necessary, select the tab with the name of the group in which you want to play the message.
*The overview of your voice messages appears.
3 Move the mouse over the desired voice message and click under Action.
*The transcription of the voice message is displayed.
4 Click on .
*Your standard e-mail application opens and you can write the e-mail.