help • 5 Lines • Telephony Functions • Disabling Lines (Wrap-up Time)
5.1.7 Disabling Lines (Wrap-up Time)
You can specifically block a line for further incoming calls, e.g. in order to have enough time to process a customer inquiry after a call from a customer. Your SwyxIt! is then busy for further incoming calls. If you would always like to have a wrap-up time configured for a line, you must define this when configuring the line.
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Incoming calls to a disabled line will be forwarded according to Forwarding if busy.
 
To disable a line after every call
1 Click with the right mouse button on the selected Line button.
*The context menu will appear.
2 In the context menu, select Properties.
*The Properties of… window will appear.
3 Activate the option Disable line after call.
4 Define a time period (5 – 1800 seconds).
5 Confirm your input by clicking on OK.
The line will now be disabled after every call for the time period defined.
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If you start an outgoing call on the disabled line, this line will once again be cleared for incoming calls when you go on hook.
 
To disable a line
1 During a call, click on .
Or
1 Double-click in the tray (taskbar) on .
*The Call Control Window opens.
2 Right-click on the line that you want to disable.
*A context menu will open.
3 Select the option Disable Line.
*You cannot start a call on the line.
To enable a disabled line
1 During a call, click on the button .
Or
1 Double-click in the tray (taskbar) on .
*The Call Control Window opens.
2 Right-click on the disabled line.
*A context menu will open.
3 Select the option Enable Line.
*You can start a call on the line as usual.