3 The Graphical Script Editor
The Graphical Script Editor is an additional component of the Call Routing Managers software, which offers the user a comfortable interface and it helps to clearly illustrate especially complex rules for call handling. The rules created in this way - as those created with the Rule Wizard- will be saved on the SwyxServer and in the run in the set sequence in the Call Routing Manager. The Graphical Script Editor provides the user with simple symbols and tools to define the complex processes for the handling of the forwarding of incoming calls. The user can use a situation-related message to enter into a "dialog" with the caller and to save, forward, or play recorded messages. The Graphical Script Editor is a component of the option pack 'SwyxECR (Extended call routing)'.
This documentation describes how the Graphical Script Editor of SwyxWare works and how to define, check, and activate rules and actions.
From version 14.25 onwards, SwyxServer always uses the sender address configured in Swyx Control Centre to send emails. If you have ECR scripts that send emails with a custom sender address, this address will remain in the script but will not be accepted, causing the email to fail. As you can no longer specify the sender address in the SendEmail block in GSE version 14.25, you should remove the SendEmail block from your ECR scripts and add it again to remove the custom sender address.
When saving and processing personal data, observe the respective applicable legal data protection regulations.
A detailed description of how to use the Graphical Script Editor with the Call Routing Manager can be found in 2.2 Rule Wizard or Use of the Graphical Script Editor