25 SwyxCTI and SwyxCTI+
With SwyxIt! Classic in CTI mode (CTI SwyxIt!), you can control phones from your computer..
With SwyxCTI the following options are available:
CTI SwyxIt! controls a SwyxPhoneCTI SwyxIt! on a terminal server controls SwyxIt! ClassicAdditionally, the SwyxCTI+ option contains the following functions:
CTI SwyxIt! controls a third-party telephone, such as a DECT telephoneCTI SwyxIt! controls an external telephone via its call numberSee also https ://help.enreach.com/cpe/latest.version/Client/Swyx/en-US/index.html#context/help/phonecontrol_cti_$.
You need an appropriate license for the use of the SwyxCTI+ option.
To use SwyxCTI+ in conjunction with Swyx for Data Center, you must enable both "SwyxCTI" and "SwyxCTI+" in the default feature profile.
In column "CTI+" of Swyx user list, you can see if CTI+ is configured for a user. The number of users cannot be bigger than the number of available SwyxCTI+ licenses.
Using SwyxIt! Classic in a terminal server environment is only useful, if SwyxIt! Classic is operated in CTI mode. In order to achieve this, a registry key must be set. For further information please refer to the knwoledge database
HOW TO: service.swyx.net/hc/en/articles/360000022140-How-to-force-use-of-CTI-in-SwyxIt-Client
HOW TO: service.swyx.net/hc/en/articles/360000022140-How-to-force-use-of-CTI-in-SwyxIt-Client