22.5.1 Installation of the AutoAttendant
During the Swyx installation, you can choose whether to install Automatic Call Transfer.
The installation includes the following steps:
*A Swyx user is created with the name "Central Office."
*Two groups are created as examples, "Support" and "Sales".
*The Call Routing script for the operator desk is then installed.
This call routing script is installed in the Swyx directory under \data\defaults\operator. This can be changed later (22.5.3 Change Operator Script).
If the operator is not installed during the main installation, you can also create this and the groups "Support" and "Sales" at a later time. The assignment to the script takes place via the name of the user or group.
In order to log in as Operator using SwyxIt! Classic, you must assign a Windows user account or a password to Operator. To do this, open the administration settings for the "Switchboard" user in Swyx Administration.
The first time you log in as Operator using SwyxIt! Classic, the Recording Wizard will start and assist you in recording the necessary announcements. You can start this wizard once again at any time from the menu bar of SwyxIt! Classic (under Settings | Recording Wizard...).