7.5.9 The "Files" Tab
During installation the necessary files are stored in the database. These files include e.g. all ring tones, music on hold, announcements and scripts as well as an individually adaptable template for welcome E-mails, but no fax files.
Here you can see how much storage space these files take up.
You can edit, delete or add files here, e. g. the template for welcome E-mails. Open the list of files with "Edit..."
 
When saving and processing personal data, observe the respective applicable legal data protection regulations.
 
 
Personal data cannot be deleted automatically from the data base. In order to meet the valid data protection regulations, it may be necessary to delete the corresponding entries manually.
 
How to edit the template for welcome E-mails
1 Select the "WelcomeMailTemplate.html" file from the list.
2 Click on the "Save as..." button, and select a memory location.
3 Edit the template with any HTML editor by, for example, changing the E-mail texts, removing or adding configurations or adapting the logo.
To add configurations, use the variables provided. A list of all the variables is provided as a comment at the beginning of the template.
If necessary, you can change the default configurations for clients directly in the URL:
Configuration
Available values
Explanation
username
as preconfigured in the system
User name as preconfigured in the system
password
as preconfigured in the system
The password of the user, as preconfigured in the system
internalurl
as preconfigured in the system
SwyxServer-Address within the company network
externalurl
The public endpoint via the authentication service is accessible outside the company network.
connectionmode
(This value is not interpreted by SwyxIt! Classic)
Preset to "auto"
Connection mode
preset: available network is used automatically
"Standard"
Internet
remoteconnectormode
Preset to "auto"
RemoteConnector use
preset: is used automatically
"always"
RemoteConnector is used always
connectiontype
(This value is not interpreted by SwyxIt! Classic)
preset: "business"
Connection type for data transfer
preset: via VoIP
"private"
via cellular network
"request"
You are asked before each telephone call which connection type is to be used
oem
(This value is not interpreted by SwyxIt! Classic)
"swyx"
These values are set automatically by the installation and must not be changed.
"tcom"
 
You must replace special characters with the corresponding hexadecimal code, e. g. comma='%2C', space='%20', colon='%3A' etc.
 
 
The server type and OEM variant configurations are determined automatically by the installation.
 
4 Click on the "Add..." button to save the edited file in the database.
 
You may not change the file name of the template because otherwise the file will not be recognized by the system.
 
 
When adding the file, you must select the area "Global" and the category "Templates".
 
For further settings, see 7.5.9.1 Add files.
5 Click on the "OK" button in the dialog window "Add file to the database".
You can choose which files are displayed for you:
*Show all files
*Show user files
User files are assigned to an individual user. Only the user himself, an administrator or SwyxServer, if e.g. it processes Call Routing Manager scripts, have access to these files. All files created using the SwyxIt! Classic or Swyx Administration—such as scripts and announcements—are saved as private files. An exception is the file 'Name.wav', which contains the name of the user.
*Show user-specific standard files
During installation these files are stored for a particular user (e. g. Operator) as standard files in the database. This user can then use these files unchanged. If the files—such as a voice message—are modified further, they are saved as user-specific files and will not be altered by a subsequent Swyx update.
*Show global files
These files (e.g. skins or Call Routing Manager rules) can be used by any user. If they are changed by the user, the changed file is saved as a user-specific file.
These global files allow the administrator, for example, to create templates for all Swyx users, who can then use them with their personal information. For example, a company-wide standardized skin can be stored here, which the users can further develop as they wish; or a call routing script, which the users can then personalize with their own announcement and their number.
Global files with the same name as a system file are given preference; for example, a new global announcement with the name ’Standard_announcement.wav’ replaces the supplied system file of the same name.
Global files remain unchanged during a Swyx update.
*Show system standard files
These files are stored in the database during the Swyx installation and may be updated during an upgrade.
If a file is private, it can only be used by the SwyxServer. Otherwise it is available to all users.
In Swyx versions prior to 6.10, these files were stored in the Share\Data directory.