If the SwyxMonitor option package is installed, a Swyx user (supervisor) can join an existing call initiated by another Swyx user (Call Agent). A prerequisite is that the Agent is speaking via SwyxIt! Classic (not in CTI mode). The Supervisor can use any terminal.

Specify here which internal numbers may intrude into this Agent's calls. You can enter both group numbers and several numbers separated by semicolon. The permission to intrude relates to all this Agent's numbers.

See also .

help.enreach.com/cpe/latest.version/Client/Swyx/en-US/index.html#context/help/call_intrusion_$.