3.7 Voice Box
If the caller couldn't reach you, he can leave a voice message. If you have received a voice message, this will be indicated on the Voice Box button .
Clicking on Voice Box opens the overview of your voice messages and you can listen to them directly in SwyxIt!. You can find your personal voice messages under Personal. If you are a member of a group and a voice message is received for this group, a tab with the name of the group appears next to Personal. Depending on the size of the window and the number of your groups, you may need to open the drop-down list to select a group.
SwyxIt! enables the transcription of voice messages. With the appropriate licence and configuration, the user can view the text version of received voice messages in their Voice Box or in the voicemail. Existing transcriptions are indicated with .
Information on the Voice messages
Further information about the calls is shown your Voice messages overview:
Status
Explanation
Name/Number
Name/phone number of the caller
Date/Time
Time of the call
Duration
The duration of the voice message left is specified here.
Action
Options to react to the voice message:
You can call the caller back.
You can display the transcription of the voice message.
You can listen to the voice message.
To play a voice message
1 Click on in the menu bar.
*The overview of your voice messages appears.
2 If necessary, select the tab with the name of the group in which you want to play the message.
*The overview of your voice messages appears. The voice messages that have not been played yet are highlighted in bold.
3 In the line of the message you want to play, click on .
*The message will be played and will no longer be highlighted in bold.
*The voicemail player appears in the softphone area, showing a progress bar and options for reacting to the voicemail message.
Options on the Voicemail Player
Option
Explanation
Show Transcript
Call the contact
Play the voice message
Pause the voice message (This icon appears while the voice message is being played)
Progress bar with time and slider
Adjust the volume
Select a speaker
Close the voicemail player
 
The voicemail player remains displayed until you close it or close SwyxIt!.
 
To delete a voice message
1 Click on in the menu bar.
2 If necessary, select the tab with the name of the group in which you want to delete the message.
*The overview of your voice messages appears.
3 Click on to delete all displayed voice messages.
*The displayed voice messages are deleted.
or
1 Click on in the menu bar.
2 If necessary, select the tab with the name of the group in which you want to delete the message.
*The overview of your voice messages appears.
3 Click on one entry to highlight it. You can select multiple entries by holding down the Ctrl key.
4 Click on and confirm with Delete.
*The selected voice messages are deleted.
 
If you click on without selecting a specific entry, all displayed entries will be deleted, including voice messages that have not yet been played.
 
To start a call from the Voice Box
1 Click on in the menu bar.
2 If necessary, select the tab with the name of the group.
*The overview of your voice messages appears.
3 Move the mouse pointer over the desired entry and click on .
or
3 Double-click on the desired entry.
*The call is initiated.
To display the transcription of a voice message
1 Click on in the menu bar.
2 If necessary, select the tab with the name of the group in which you want to play the message.
*The overview of your voice messages appears.
3 Move the mouse over the desired voice message and click on .
*The transcription of the voice message is displayed.
Show utilization
You can display the current utilization of your Voice Box. The color of the utilization icon indicates the current utilization level:
Icon
Utilization
0%-79%
80%-94%
95%-100%
 
The Voice Box utilization is only displayed for your own Voice Box. If this has reached the maximum utilization, you may have to release storage space manually, depending on the settings. A notification will appear on the user interface when the storage limit of your voicemail box is (almost) reached.
 
 
In the group Voice Box, the memory is automatically released at maximum utilization.
 
For more information, see 7 Voice Box and Remote Inquiry and 10.2.11 Voice Box.
To view the utilization of your Voice Box
1 Click on in the menu bar.
*The overview of your voice messages appears.
2 Click on .
*A pop-up window will appear with the information about your available and used memory.