8.14.2 Callback request for unanswered call
You call another internal subscriber and this call is not picked up. You receive the message "Outgoing Call, Ringing" or the Voice Box announcement (the called person's call journal shows an entry - as for any call -, and the option "Missed Calls" is active).
If you now select the Request Callback option in the Functions menu, this entry in the called person's call journal acquires the status "Callback Requested".
This request will be entered with Callback requested in your My Callbacks requests list. When the called person edits his call journal, he can
*start the callback from the call journal.
If you then pick up the callback, the callback request in your list will be deleted.
If no connection is made, the callback request will remain unchanged.
*ignore the Callback Request.
If the person called ignores the entry in his list, the status of the entry will change to Callback obsolete.
*delete the callback request in the call journal.
The complete entry will be deleted in the list of the person called, and in your Callbacks list, the entry will change to Callback obsolete.
 
Callback requests in case of calls that have not been picked up can only be made for subscribers on the same SwyxServer server.
 
To answer a callback request
1 Open the Call Journal.
2 Click on the Missed tab.
*The list of your missed calls appears und Callback requests are marked with .
3 Move the mouse pointer over the desired entry and click on Call.
*The call control window appears and the call is established.
My Callback Requests
In the My Callbacks requests list you will find all callbacks that you have requested yourself.
In this list you will see the status of the callback you have requested:
*Callback on busy
You have made a callback request of a subscriber whose line is busy. This subscriber is still telephoning.
*Was free. Retry?
You have made a callback request of a subscriber whose line is busy and signaled this request to the subscriber later. You did not pick up the callback. You can execute this callback again with Dial.
*Callback requested
You have made a callback request of a subscriber whose line is idle. No connection was successfully made.
*Callback obsolete
You have made a callback request of a subscriber whose line is idle. After this, the callback has either been ignored by the other subscriber, was answered per e-mail or deleted.
You can select an entry in this list, delete individual entries or the entire list. When deleting, the Callback requested entries will be deleted from the list of the other subscriber.