8.17.2 Configuration of a Speed Dial for the Call Intrusion
If you often use Call Intrusion, it is a good idea to configure a corresponding Speed Dial for the DTMF command. Then you only have to enter the agent's number and you can start Call Intrusion with the configured Speed Dial.
To configure a speed dial for the call Intrusion
1 Click on the Speed dial.
2 In the pop-up window, click on .
*The Properties of… window will appear.
3 In the "Number/URI" field, enter the DTMF command to start Call Intrusion,*24*1#.
4 Always deactivate the checkbox "Clear display before dialing", as otherwise the number of the agent whose call you want to hear would be deleted.