5.1.7 Disabling Lines (Wrap-up Time)
You can specifically block a line for further incoming calls, e.g. in order to have enough time to process a customer inquiry after a call from a customer. Your SwyxIt! is then busy for further incoming calls. If you would always like to have a wrap-up time configured for a line, you must define this when configuring the line.
 
Incoming calls to a disabled line will be forwarded according to Forwarding if busy.
 
To disable a line after every call
1 Click on and on User profile.
or
1 Press the key combination Alt + Shift + U.
*The Properties of... window appears, which contains several tabs with settings.
2 Select the Lines tab.
*The Properties of… window will appear.
3 Activate the option Disable line after call.
4 Define a time period (5 – 1800 seconds).
5 Confirm your input by clicking on OK.
The line will now be disabled after every call for the time period defined.
 
If you start an outgoing call on the disabled line, this line will once again be cleared for incoming calls when you go on hook.
 
To disable a line
1 Right-click on the line that you want to disable.
*A context menu will open.
2 Select the option Disable Line.
*The line will be blocked, and you cannot start a call on the line.
To enable a disabled line
1 Right-click on the disabled line.
*A context menu will open.
2 Select the option Enable Line.
*You can start a call on the line as usual.