14 Phone Control via PC with SwyxCTI and SwyxCTI+
Using SwyxIt! in the CTI mode (CTI SwyxIt!) allows the control of your phones from your PC.
When saving and processing personal data, observe the respective applicable legal data protection regulations. If you have any questions especially regarding data protection in Swyx, please contact your administrator.
With SwyxCTI the following options are available:
SwyxIt! controls a SwyxPhone or a certified SIP phoneSwyxIt! on a terminal server controls SwyxIt!With SwyxCTI+ the following options are available:
SwyxIt! controls a Third Party device, e.g. a DECT device or a certified SIP phoneSwyxIt! controls an external phone via the phone’s numberFor certified SIP phones both, SwyxCTI and SwyxCTI+, are available. You will find the available SwyxCTI features in the following table.
Overview of the SwyxCTI functions for certified SIP phones
|
Function
|
Support
|
|---|---|
|
Callback on busy
|
No
|
|
Configuration of speed dials
|
No
|
|
Answering calls
|
Yes
|
|
Start call
|
Yes
|
|
Start or accept another call
|
Yes
|
|
Hold call
|
Yes
|
|
Call Swap
|
Yes
|
|
Transfer call without accepting
|
Yes
|
|
Forward the active call
|
Yes
|
|
Connects two subscribers to one another.
|
Yes
|
|
Starting a Conference
|
Yes
|
|
Using DTMF tones
|
Yes
|
|
Displaying DTMF tones
|
No
|
|
How to Make a Call with More Than Two Subscribers
|
No
|
|
Call Signaling
|
Phone only
|
|
Group Call
|
Yes
|
|
Overlap Dialing
|
No
|
|
Name recognition (e.g. of Outlook contacts)
|
No
|
|
Intercom
|
No
|
In CTI mode you can only record Voice Box announcements via remote inquiry, see also 1.18 Remote Inquiry.