6 Forwarding

SwyxIt! offers various easy ways to forward calls:

to another user

to Voice Box

to an external device

immediately or delayed

when busy

Different types of forwarding can be enabled simultaneously. The appropriate forwarding will be automatically used in each case.

When you want to forward a call to an external device you can define a Parallel Call signaling .

With the Call Routing Manager you can also create extensive redirection rules, which are only used under certain conditions (e.g. for calls at a particular time or from a specific number). See also help.enreach.com/cpe/latest.version/CRM/Swyx/en-US/index.html#context/help/system_rules_$.

The use of the Call Routing Managers and des Grafischen Skript Editors must be cleared for you by the administrator.