8.1 Emergency call detection
In the case of emergency calls, a location determination is always necessary.
This function can only be performed via your telephony provider (e.g. provision of number ranges with corresponding area codes).
Contact your provider to ensure that the caller's location is determined correctly.
This function can only be performed via your telephony provider (e.g. provision of number ranges with corresponding area codes).
Contact your provider to ensure that the caller's location is determined correctly.
Emergency calls in Germany, Austria and Switzerland
In the DACH countries, the numbers 110 and 112 are reserved for emergency calls. If 110 or 112 is dialed, the following special treatments are applied:
Any configured number suppression is ignored. The outgoing call number is always signaled.If the user has not configured a public phone number, a valid phone number of the SIP trunk used is signaled to ensure that the call is not rejected by the provider. Existing configured or licensed trunk channel limits are ignored. The call is always delivered.If more than one external trunk is configured and available, preference is always given to the trunk whose assigned location matches the location of the emergency caller.
As of SwyxWare version 14.00, the numbers 110 and 112 cannot be assigned to internal users.
If an emergency number has already been assigned to one or more users, make sure that there are no assignments for these numbers in your configuration.