help • 25 SwyxCTI and SwyxCTI+
25 SwyxCTI and SwyxCTI+
With SwyxIt! Classic in CTI mode (CTI SwyxIt!), you can control phones from your computer..
With SwyxCTI the following options are available:
*CTI SwyxIt! controls a SwyxPhone
*CTI SwyxIt! on a terminal server controls SwyxIt! Classic
Additionally, the SwyxCTI+ option contains the following functions:
*CTI SwyxIt! controls a third-party telephone, such as a DECT telephone
*CTI SwyxIt! controls an external telephone via its call number
* 
You need an appropriate license for the use of the SwyxCTI+ option.
 
* 
If you use SwyxCTI+ in combination with SwyxWare for DataCenter, you have to activate "SwyxCTI" and "SwyxCTI+" in the standard feature profile.
 
* 
In column "CTI+" of SwyxWare Administration user list, you can see if CTI+ is configured for a user. The number of users cannot be bigger than the number of available SwyxCTI+ licenses.
 
* 
Using SwyxIt! Classic in a terminal server environment is only useful, if SwyxIt! Classic is operated in CTI mode. In order to achieve this, a registry key must be set. For further information please refer to the knwoledge database
HOW TO: service.swyx.net/hc/en/articles/360000022140-How-to-force-use-of-CTI-in-SwyxIt-Client