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22.8 Standard Scripts in the Database
The call routing scripts for the call handling are stored in the database. You can display them in the server properties under Files (7.5.10 The "Files" Tab).
After an installation, the following script files can be found in the database:
System standard files
These files are standard in every system. When a user is created, the examples could e.g. be made accessible to the user. As soon as a user opens and alters such a rule (e.g. saves it again with his parameters), the changed script is transferred to the user's rule set (user_book.srb).
Name
Explanation
System_V4.3.srb
Settings for Rule assistants in the Call Routing Manager
System_Resource_V4.3.srb
Texts for the script examples:
*Employee absent,
*Employee vacation,
*Secretariat - no business hours
Texts for describing the system functions
User_Default_V4.3.srb
Default rule set for new users This is adopted when a new user is created.
Templates_V4.3.vbs
contains the functions for use of the Graphical Script Editor.
Functions.vbs
contains the system functions used by Graphical Script Editor.
User files
These files are user-specific. As soon as the user draws up his own call routing rules, or sets his call forwarding, a new 'set of rules' is saved for this user (user_book.srb).
Name
Explanation
user_book.srb
Contains the rule set for the user. This consists of all activated and deactivated rules (*.rse) and actions (*.ase) which are displayed to this user in Call Routing Manager.
callrouting.vbs
will be executed by SwyxServer and contains the executable script which will be generated from the rule set (user_book.srb) when Call Routing Manager is closed. This script contains all rules and actions generated with the Call Routing Manager. The rules created with use of the Graphical Script Editor. are stored in the file 'ruleXXX.rse', the corresponding executable script in 'ruleXXXe.vbs'. If actions have been created with use of the Graphical Script Editor., the files 'actionXXX.ase' and 'actionXXX.vbs' have been created. All these VBS files are included when call routing is executed.
crmhst.dat
Contains the last selected parameters which are then available in the drop-down lists of Call Routing Manager.