Call analysis

help • 5 Shomi - Your Personal Assistant • Examples • Call analysis

5.4.2 Call analysis

You are in a phone call. You would like to have the information from the call summarized after the call.

Ensure that you inform the person you are talking to that the call is being recorded and ask for their consent. For more information on data protection, see 5.5 Data Protection & AI Model Usage. Please also comply with the policies of your company and the data privacy laws of your country.

To let Shomi analyse a call

You are in an active call.

1 Click on

Both parties hear the announcement, that the call recording has started. This may vary depending on the settings and country.

2 When you want to pause or stop the call recording, click on

Both parties hear a beep, to signal that the call recording has stopped.

After a certain time, depending on the length of the conversation, you’ll get a notification that the call summery is ready.

3 Click on

in the notification or go to the Call history, hover over the call and click on

Shomi shows a call summary and asks you how you want to process the summary.

You have multiple options:

4 Click on one of the suggestions Shomi offers:

Command	Explanation
Extended summary	Shomi gives you a more detailed call summary.
Translate	Shomi translates the call summary. Choose the language you want the call summary translated to.
E-Mail	Shomi will send you the call summary via email.
Action Points	Shomi will summarize the call in action points

Ask Shomi any question about the call.

Shomi will answer you in a chat message.

The Shomi - Personal Assistant feature is currently under further development. Upcoming improvements may be deployed automatically. Please stay tuned for further enhancements.