help • 2 Enreach Contact Desktop • Softphone support in a terminal server environment
2.6 Softphone support in a terminal server environment
Enreach Contact Desktop can also be used on a terminal server to control a softphone on a users computer.
This local softphone is mainly used for voice output and recording via a handset or a headset.
The remote calls via the app on the terminal server are made and received in the exact way as if the calls are made when using Enreach Contact Desktop locally. All interactions take place both locally and remotely. The softphone and the locally used audio output devices, such as a headset, are handled by the local Enreach Contact Desktop instance.
To enable softphone support in terminal server
1 Install Enreach Contact Desktop on your local device. This local device is connected e. g. with your headset or other audio device you use in combination with Enreach Contact Desktop.
2 Install Enreach Contact Desktop on your terminal server (e. g. Windows Server or Citrix).
3 Login with the same credentials to both Enreach Contact Desktop instances (local and remote).
4 Disable the softphone on your remote Enreach Contact Desktop instance. You can do this via the context menu in the tray and unmark Softphone enable.
* 
In case your terminal server does not have audio driver, the softphone on your remote Enreach Contact Desktop instance is already disabled.
 
*After every login to the remote Enreach Contact Desktop instance or when changing the outgoing device to Softphone, the application will recognize it is running in a remote setup.