8 Requirements
To use Enreach Contact Desktop, you must meet the following network requirements. Make sure your IT administrator is aware of these requirements. If the requirements are not met, Enreach Contact Desktop will not function or will function only partially.
Operating Systems
The latest Enreach Contact Desktop version (v1.34) requires at least Windows 10 (64 bit only) or macOS 10.15 (Catalina).
Network Requirements
The websocket and signaling endpoint iam.voipoperator.eu will no longer be supported later this year. Please upgrade to aim.voipoperator.eu if you upgrade to Enreach Contact Desktop version 1.26.3 or later.
|
Description
|
IP address domain
|
Protocol
|
Port
|
|---|---|---|---|
|
TURN/STUN
|
stun.voipoperator.tel
|
TCP, UDP
|
443, 3478
|
|
STUN Google One
|
stun.l.google.com
|
UDP
|
19302
|
|
Automatic update processes
|
desktop.coligo.com
|
TCP
|
443
|
|
WebSocket API connections
|
iam.voipoperator.eu
Update to:
aim.voipoperator.eu
|
TCP
|
443
|
|
Reach API
|
reachapi.ispworks.nl
|
TCP
|
443
|
|
Media
|
89.184.190.0/24
|
UDP
|
16384 - 32768
|
|
Signalling
|
iam.voipoperator.eu
Update to:
aim.voipoperator.eu
|
TCP
|
443, 4006
|
|
File transfer
|
iamfile.voipoperator.eu
|
TCP
|
4006
|
|
Enreach Connect Login and Recognition Service (only required when using the Enreach Connect Addon)
|
40.68.112.237
40.118.63.133
137.135.129.175
Update to: 51.144.182.8
|
TCP
|
443
|
|
Enreach Connect Download Service (only required when using the Enreach Connect Addon)
|
52.239.140.202
52.239.142.100
13.80.19.225
|
TCP
|
443
|
|
Enreach Connect Remote Log Service (only required when using the Enreach Connect Addon)
|
137.117.182.212
|
TCP
|
1339
|
|
Microsoft integration
|
login.microsoftonline.com
graph.microsoft.com
|
TCP
|
443
|
|
Google integration
|
accounts.google.com
content-people.googleapis.com
|
TCP
|
443
|
|
Queues
|
api.q.infinity.k8s.ispworks.nl
|
TCP
|
443
|
|
Call recordings
|
ecp.ispworks.nl
|
TCP
|
443
|