help • 3 Configure Enreach Contact Desktop • Settings • Integration settings
3.8.5 Integration settings
Under Integration Settings you will find an overview of available integrated applications. Slide the switch to the right to activate an application or to the left to deactivate it.
Contact Connect
Contact Connect allows you to integrate Enreach Contact Desktop with your CRM or ERP package or with your contacts database.
This functionality is available with the Contact Connect add-on.
Microsoft integration
Microsoft Integration allows you to integrate your Microsoft 365 contacts within Enreach Contact Desktop. Incoming calls from one of your Outlook contacts are displayed with the Microsoft integration in Enreach Contact Desktop. You can also find your Outlook contacts in the phonebook in Enreach Contact Desktop.
In addition, you can synchronize your presence status with Microsoft Teams. If you are in a call (red) in Enreach Contact Desktop, then you will be shown Busy (In a call) within Microsoft Teams.
This functionality is available with the add-on Enreach Engage or Contact Connect.
To enable Microsoft Integration
To activate the integration with Microsoft, you must log in to the Microsoft portal once.
1 Click on Settings in the menu.
2 Select Integration settings.
3 Activate the option Integration with Microsoft.
*The following dialog appears:
4 Enter your Outlook e-mail address.
5 Click on Next.
6 Enter your password.
7 Click on Log in.
8 It is recommended to enable the Do not show again option so that you don't have to log in every time you use the integration with Microsoft.
9 Click on Yes.
*The interface is set up. Your Outlook contacts are displayed in Enreach Contact Desktop.
To enable Microsoft Teams synchronization
You can synchronize your Microsoft Teams presence status with your Enreach Contact Desktop presence status.
1 Click on Settings in the menu.
2 Select Integration settings.
3 Activate the Presence integration option.
*Your Enreach Contact Desktop presence status is synchronized with your Microsoft Teams presence status.
* 
If you have already used Enreach Contact Desktop with a previous presence integration, you must disable both Microsoft and presence integration in the integration settings and then re-enable them to update your presence in Microsoft.
 
Google Integration
Google Integration allows you to integrate your Google contacts with Enreach Contact Desktop. An incoming call from one of your Google contacts is displayed with the contact's name in Enreach Contact Desktop using Google integration. All your Google contacts can also be found in Enreach Contact Desktop under Phonebook.
This functionality is available with the Enreach Engage add-on.
To enable Google Integration
To activate the integration with Google, you have to register once at the Google portal.
1 Click on Settings in the menu.
2 Select Integration settings.
3 Activate the option Integration with Google.
*The following dialog appears:
4 Enter the email address associated with your Google Account.
5 Click on Next.
6 Enter your password.
7 Click on Registration.
8 It's recommended to enable the Stay signed in option so that you don't have to sign in every time you use Google integration.
9 Click on Log in.
*The following dialog appears:
10 Click on Allow.
*The interface is set up. Your Google contacts are displayed in Enreach Contact Desktop.