help | 4 Bots | Settings | Auto responses
Auto responses
You can configure automatic responses that will be sent when a new conversation is started. The responses can communicate the expectations for the response times.
To configure auto responses 
1 Click on the desired bot.
*The dashboard opens.
2 Click Content in the menu bar.
*The contact list opens.
3 Click Auto responses.
4 Set the desired automatic responses.
Option
Explanation
When online
Enter the text that will be sent as automatic response when the company is open.
When offline
Enter the text that will be sent as automatic response when the company is closed.
When unavailable
Enter the text that will be sent as automatic response when the company is open but there are no operators available.
Wait timeout
Select the waiting time in seconds after which the system will redirect to WhatsApp.
5 Click on .
*The tag group is added.
6 Click on to enable the settings.