help | 5 Channels | Web widget | Configuring and verifying the web widget
Configuring and verifying the web widget
You can test your widget and change the design to fit your own website.
To check your web widget 
1 Click Design.
*An editor opens where you can see and customise the appearance of the widget.
2 Click Select preview site... in the drop-down menu and select your website URL if you want to view the widget on your website rather than on a blank page.
3 Click Share link to display the widget at the top of your website.
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Note that the widget preview does not work on all websites. Some websites prevent loading within an iframe, causing this feature to not work properly.
 
To customise the design of your web widget 
1 Under Color, select a colour for the widget.
2 Click on the folder in the square under Button image and choose one of the following options to edit the widget image:
Option
Explanation
Upload
Upload an image from your computer
Select the image you want to use as your profile picture from your local storage and click Open.
Enter URL
Upload an image from an online storage/cloud
Enter the URL of the image you want to use for the widget and click OK.
Remove
Remove the existing image
Click Remove to delete the image you set.
3 Select under Web-based chat whether you want to allow your customers to communicate directly on the website and in real time.
The following options are available:
Option
Explanation
Always available
The chat function is always available.
Only when operators available
The chat function is only available when agents are available.
Off
The chat function is deactivated.
4 Enable the Leave a message button if you want to allow your customers to send an email.
5 Under WhatsApp, enter the phone number you configured your bot with.
6 Click Add Telephone button, select the country and enter the phone number of your company if you want to allow your customers to call you.
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It is recommended to disable email and phone and enable only WhatsApp.
 
7 Under Customize labels..., edit the home page label and click Save.
8 Click on .
*The changes are saved.
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To apply the changes and configured settings, you must first click .