help | 5 Channels | WhatsApp | Templates
Templates
To initiate a conversation on WhatsApp, Meta requires the use of a template message. Therefore, you must first define a template that can be used for outgoing messages.
You have three options to create the template:
*Create template with 360Dialog
*Create template via the Meta Business Admin Portal
*Create template using our template creation API
You can send a predefined template message to contact the user. The template must contain the following two variables:
1 the name of the user
2. the message.
If you have not created a template, DialoX - Social Messaging will provide you with a template (e.g. botsqd_reengagement) when you enable the WhatsApp channel.
By clicking Manage templates you will be redirected to the 360dialog website where you can create and manage your own templates.
To choose an template 
1 Click Engagement template.
2 Select a template from the drop-down list that will be sent as a preconfigured message to contact a user.
3 Click Use this template.
*The bot will now use the template.