help | 5 Channels | Microsoft Teams | Using the Microsoft Teams Channel
Using the Microsoft Teams Channel
When you receive new messages, the Enreach Virtual Agent (EVA) places them as separate conversations in the Teams channel where the EVA app was installed. A conversation is displayed as a card and new conversations (map with white background) are added below the last one.
A card displays the most important information about the user and the message. Three options are available:
Option
Explanation
Take
Take
To assign yourself a conversation
Go to Inbox
Go to inbox
Open the DialoX - Social messaging inbox so that the conversation can be handle there
History
History
Check the user message history
To take a conversation 
1 Click on the conversation you want to take.
2 Click Take.
*The conversation is opened and the message Conversation assigned to {Name} appears.
*The Take button is replaced by the Close button, which allows you to end the conversation.
To send a message 
1 Click on the conversation in which you want to send a message.
2 Enter @EVA in the input field.
*A drop-down list with EVA appears.
3 Select EVA and enter your message.
* 
The word EVA must have a different colour (purple) than the message text. If @EVA is not correctly used, the message will not be forwarded.
 
4 Press the Enter key to send the message.
*The message is transmitted to the recipient using EVA.
*EVA displays the responses and you can decide if you want to send another message.