Status

Status

Under Operator Status you can set your status. This allows you to change your availability within the configured office hours.

A green dot on the profile picture indicates that a user is available.

To set your status

1 Click on your name in the title bar.

2 Select a status:

Status	Explanation
	You have selected the status Available for chat. You are available for chats.
	You have selected the status Invisible (Assign only). You are not visible, but conversations can be assigned to you.
	You have selected the status Unavailable. You are not available because you are in a meeting, for example.

The selected status is immediately applied and is visible on your profile picture.